There may be times when you may need to void an Offline order. Take note, the void option only works for Offline orders and does not refund the transaction. It also does not work for any offline dues orders. 


For Dues, if you need the transaction reset under Membership Dues Requirement, please email MemberEssentials@ajli.org with the subject: "Reset Offline Dues Order"



Required Access:

You will need the Order Administrator or Administrator access level.


Where to Go:

  • Go to Admin > Member Management > Order Management


Steps to be taken:

  1. Find the transaction you want to refund by using the filters such as Transaction ID or Purchaser Name.
  2. The void option will only appear if the source is "Offline".
  3. Under the Actions column, click on the arrow to void the transaction. 
  4. The arrow will turn into a checkmark to indicate that the Offline order has been voided.
  5. Under the Notes column, there is an option to enter a note by clicking on View.
  6. A pop up appear where you can enter a note about why the transaction was voided.